Shipping costs & time
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. However, this service is not available for all orders. You will have the possibility to choose the shipping method of your package directly on the purchase page.
The orders placed are normally delivered on the working day following the order. Shipments within the EU can take more than 7 working days. Shipment to non-EU countries can take over 2 weeks.
Orders that are shipped with Tracking nr tend to arrive faster. As soon as the package is delivered to the courier you will receive a Tracking number which will give you details on the delivery situation.
1. The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and / or recipients who take responsibility for the products received and the delivery details provided at the time of purchase (always check that they are correct).
2. We can not take any responsibility for any losses incurred by the customer or recipient, in terms of non-refundable transport costs and / or additional costs for the delivery of the goods or for the replacement of the goods.
3. In the event that you receive an incorrect or damaged item, we invite you to contact us by phone or email within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
Please do not send products without first contacting us and receiving an RMA number.
Refunds are possible, by the forwarder, if insured shipping. The costs for the departure shipment and the import duty are not reimbursable. The same goes for the costs incurred for the return and for the insurance of the item, unless otherwise agreed.
As already reported in "Terms & Conditions" the responsibility is borne by the customer / recipient once the order is shipped.